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FAQ’s for our Print & Signage Services

PBS Ltd Provide Consultancy, Design, Manufacture & Installation for High Quality Banners & Signs

Q: I’m not sure what signage I need – can you offer advice?

Absolutely! The best thing to do is give our friendly, experienced team a call and they’ll be happy to talk through your requirements.  They can direct you to examples and images on our website and show you similar projects we’ve worked on to help with your enquiry.  We can send out samples too if required.

Q: How do I place an order?

It couldn’t be easier. As all of our products are bespoke and made-to-order, the best way is to simply give us a call or drop us an email with your requirements and we’ll get a quote over to you within the hour (during working hours).  Once you’ve approved the quote and payment is arranged (unless you’ve set up a credit account with us) we’ll get straight to work on your print or signage.

Q: How do I pay for my order?

We have a number of easy options:

  • We can send you an invoice with a link to pay online
  • By BACs: HSBC Bank Account Number: 52011034 Sort Code: 40-31-09
  • By card over the telephone: 01684 576217 (Mon-Fri 9am – 5.30pm)

Q: Can I set up a Credit Account?

Yes, of course. After you’ve placed and paid for your first order, if you’d like a credit account please complete this Credit Application Form (link) and our accounts team will set you up with 30-day payment terms.

Q: Can you design my signage or prints?

We certainly can. We can design a new logo, branding for stickers or bespoke package, your advertising materials such as flyers, and designs for all types of signage. To ensure the process is as smooth as possible, we ask all new clients to complete a Creative Brief document to help ascertain the look you want to achieve.  Creating designs for you costs just £35 per hour.  Read more about our design services here.

Q: Which file types can I send my artwork for you to print from?

So that we can print directly from your artwork, we accept the following file types:

– high resolution pdf file
– .eps file (ideally with all text outlined)
– .psd file (ideally with all text outlined)

If you’re not sure which file type to send, just give us a call and we can help.

Q: How can I send a large file?

Some email providers prohibit the sending of files over a certain size, therefore the best way to send us any large files such as photos, images or digital artwork is via our WeTransfer link.

Q: Can you match colours of my existing branding?

Yes, we can.  If you know the Pantone or CMYK reference, then we can colour match from this.  If you don’t know the exact colour reference that’s also fine – in this case we can print several colour swatch samples for you to choose from.  Please be aware that ink colours can vary when printed onto different medias, for example. the same blue colour may look slightly darker when printed onto a flag material compared to when printed onto a ridged sign.

Q: Can you deliver my signage?

Absolutely! We use FedEx for the majority of our clients’ deliveries.  All of our manufacturing takes places from our Worcestershire premises and orders are dispatched daily across the UK and worldwide.  Standard delivery is next day between 8am and 6pm, however we can also offer pre-noon/pre-10am or Saturday delivery options.  Full tracking information can be provided upon request.  We also offer a private courier service for same day / last minute orders.

Q: Can you fit my new signs?

Yes of course. We have a team of fully qualified signage fitters who can install your new signage at a convenient date / time to suit your business.  For more information on our installation services please visit our Services Page.

Q: Do you have a minimum order charge?

As all of our products are bespoke and made to order, we have a minimum order charge of £35+VAT.  This covers any set up and machinery costs when printing or manufacturing single items.

Q: Do you offer a proofreading service as I'm keen to look as professional as possible?

Yes, we highly recommend that all work is proofread since the smallest mistakes have the potential to impact your business.  Before we print anything, we send you a proof.  Our experienced team will proofread your wording before sending your artwork over to you for approval, we’ll check for spelling, grammar and tweak sentences to improve the flow.  Your proof will show print areas, dimensions and layouts and also gives you a chance to double check that phone numbers, addresses etc are correct.

Q: Do you give guarantees on the work you do?

We pride ourselves on our quality and as such all of our products have a minimum guarantee of 12 months with a no quibble returns policy in the unlikely event that our work falls below standard.  If you’d like further information on warranties for specific products please get in touch with our Sales Team.